Welcome to Emirates Draw ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website emiratesdraw.ae and use our entertainment services.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Identity Information: Full name, date of birth, gender, nationality
Contact Information: Email address, phone number, postal address
Account Information: Username, password, security questions and answers
Financial Information: Payment card details, bank account information, transaction history
Verification Information: Government-issued ID, proof of address, age verification documents
Communication Data: Your communications with us, including customer support inquiries
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, click-through rates, access times
Location Data: Geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from:
Payment processors and financial institutions
Identity verification services
Marketing partners and analytics providers
Social media platforms (if you choose to connect your account)
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
To create and manage your account
To process your participation in draws and entertainment activities
To process payments and financial transactions
To communicate draw results and account updates
To provide customer support and respond to inquiries
3.2 Legal Compliance
To verify your age and identity (18+ requirement)
To comply with legal and regulatory obligations
To prevent fraud, money laundering, and other illegal activities
To enforce our Terms and Conditions
To respond to legal requests and court orders
3.3 Platform Improvement
To analyze usage patterns and improve our services
To personalize your user experience
To conduct research and development
To test new features and functionality
3.4 Marketing and Communications
To send promotional materials and special offers (with your consent)
To inform you about new features and services
To conduct surveys and gather feedback
To send administrative notifications
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal data based on:
Contractual Necessity: Processing necessary to provide our services to you
Legal Obligation: Compliance with applicable laws and regulations
Legitimate Interests: Our legitimate business interests, such as fraud prevention and platform improvement
Consent: Your explicit consent for marketing communications and optional data processing
5. Information Sharing and Disclosure
5.1 We Share Information With:
Service Providers: Payment processors, hosting providers, analytics services, customer support tools
Regulatory Authorities: Gaming commissions, financial regulators, law enforcement agencies
Legal Compliance: When required by law, court order, or legal process
Business Transfers: In connection with mergers, acquisitions, or sale of assets
Fraud Prevention: Sharing with fraud prevention and security services
5.2 We Do NOT:
Sell your personal information to third parties
Share your information for third-party marketing without your consent
We implement robust security measures to protect your information:
Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure servers
Access Controls: Limited access to personal information on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Employee Training: Staff training on data protection and privacy
Incident Response: Procedures for detecting and responding to data breaches
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use:
Essential Cookies: Necessary for platform functionality and security
Performance Cookies: Collect information about how you use our platform
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your online activity for advertising purposes
7.2 Third-Party Cookies:
We use the following third-party services that may set cookies:
Google Analytics (Analytics tracking - G-32WXQ52KEY)
Facebook Pixel (Marketing and advertising)
Payment processors (Transaction security)
7.3 Managing Cookies:
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
8. Your Privacy Rights
8.1 General Rights:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Objection: Object to processing of your personal information
Restriction: Request restriction of processing in certain circumstances
Data Portability: Receive your data in a structured, machine-readable format
Withdraw Consent: Withdraw consent for marketing communications at any time
8.2 Regional-Specific Rights:
GDPR (European Users): Right to lodge a complaint with a supervisory authority
CCPA (California Users): Right to know what personal information is collected and sold, right to opt-out of sale
8.3 Exercising Your Rights:
To exercise any of these rights, please contact us at:
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal, regulatory, tax, and accounting obligations
Resolve disputes and enforce our agreements
Prevent fraud and maintain security
Retention Periods:
Account information: Duration of account plus 7 years
Transaction records: 7 years from transaction date
Marketing data: Until consent is withdrawn or 2 years of inactivity
Technical logs: 12 months
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place:
Standard Contractual Clauses approved by the European Commission
Adequacy decisions recognizing equivalent data protection
Binding Corporate Rules for intra-group transfers
Privacy Shield certification (where applicable)
11. Children's Privacy
Our services are strictly for individuals aged 18 and above.
We do not knowingly collect personal information from anyone under 18 years of age. If we discover that we have collected information from a minor, we will delete it immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Responsible Gaming and Privacy
As part of our commitment to responsible gaming, we:
Monitor account activity for signs of problematic behavior
Provide self-exclusion and limit-setting tools
Share information with responsible gaming organizations (with consent)
Maintain confidentiality of self-exclusion requests
Provide access to support resources and helplines
13. Third-Party Links
Our platform may contain links to third-party websites, including:
Payment processors
Social media platforms
Partner websites
Advertising networks
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Changes in applicable laws
New features or services
Feedback from users and regulators
We will notify you of material changes by:
Posting the updated policy on our website
Sending email notification to registered users
Displaying a prominent notice on the platform
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
15. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Data Protection Officer
Email: dpo@emiratesdraw.ae
General Inquiries: privacy@emiratesdraw.ae
Phone: +6780992699
Mailing Address:
Emirates Draw - Privacy Department
36B Ryley Colonnade North
Tremayneburgh, ACT 2636
United Arab Emirates
Response Time: We aim to respond to all inquiries within 30 days
16. Supervisory Authority
If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights.
17. California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: Categories and specific pieces of personal information collected
Right to Delete: Request deletion of personal information
Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
Right to Non-Discrimination: Not to be discriminated against for exercising CCPA rights
To exercise these rights, contact us at privacy@emiratesdraw.ae or call +6780992699
18. Data Breach Notification
In the event of a data breach that affects your personal information, we will:
Notify affected users within 72 hours of discovery
Inform relevant supervisory authorities as required by law
Provide information about the nature of the breach
Describe steps we are taking to address the breach
Recommend actions you can take to protect yourself
19. Automated Decision-Making
We may use automated decision-making processes for:
Fraud detection and prevention
Account verification
Risk assessment
Personalized content delivery
You have the right to request human intervention and to challenge automated decisions that significantly affect you.
20. Consent and Acceptance
By using Emirates Draw platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services immediately.